Help
Frequently asked questions
Shipping, gifting and returns. If your question is not here, write to us and we will answer it.
Shipping
Where do you ship?
We ship within the United States only at the moment. We are not shipping internationally yet.
How much is shipping?
Shipping within the US is free on watch sets and on gift boxes. The price you see on the product page is the price you pay.
Gifting
Can my order be gift wrapped?
Gift wrapping is available on watch sets for $5.99, chosen at checkout. It is not offered on the other pieces, which already arrive in their own Lydore presentation box.
What does the box look like?
Lydore boxes come in two colours, powder blue and brown. Every order arrives ready to give.
Payment
How can I pay?
Payment is handled by PayPal. You can pay with your PayPal account or with a card through the PayPal checkout. Lydore never sees or stores your card details.
Returns
Can I return or exchange an order?
You may request a return or exchange within 14 days of delivery, on items that are unused and in their original condition and packaging.
Can I return one piece from a box?
Lydore boxes are sold as complete sets, so the whole box and everything in it comes back together. Individual pieces cannot be returned on their own.
My order arrived damaged or incorrect.
Email us at support@lydorefashion.com with your order number and a photograph, and we will put it right. Return shipping is on us when an item arrives damaged, defective or incorrect.
Still stuck
Write to support@lydorefashion.com, or use the contact form.