We want you to be happy with your Lydore purchase. If your order is not quite right, you may request a return or exchange within 14 days of delivery.
To be eligible for a return, items must be unused, unworn, and returned in their original condition and packaging, with all tags, protective materials, and accessories included.
Because Lydore Boxes are sold as curated sets, the complete box and all items included in the set must be returned together. Individual pieces from a box cannot be returned separately.
For hygiene and product-protection reasons, items that show signs of wear or use may not be accepted for return.
If your order arrives damaged, defective, or with an incorrect item, please email us at support@lydorefashion.com promptly with your order number and photos so we can make it right.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.
Final-sale or personalized items are not eligible for return unless they arrive damaged or incorrect.
To start a return or exchange, email Lydore Customer Care at support@lydorefashion.com with your order number and reason for the return.
Please do not send a return without contacting us first.